13bet FAQ – Read Frequently Asked Questions & Detailed Answers

The minimum age to register at 13bet is 18 years. Registration is strictly prohibited for anyone under 18. Age is verified during the KYC process. Providing false information about your age may result in permanent account closure.

No, each person is allowed only One account permitted. Attempting to open multiple accounts using the same device, IP address, or payment account will result in all accounts being suspended and all bonuses and funds being forfeited.

On the login page "Forgot your password?" Click the link. Enter your registered mobile number—an OTP will be sent to you. Verify with the OTP and set a new password. The entire process takes under 5 minutes. If you run into any issues, contact support.

KYC (Know Your Customer) is an identity verification process. It may be required before withdrawals or for high-value transactions. You will typically need to submit a copy of your National ID (NID) or passport. Once verification is complete, you will be notified within 48 hours.

The minimum deposit amount at 13bet is just BDT 500. There is no maximum daily deposit limit (unless you set one yourself). You can set your own daily or weekly deposit limits from your dashboard as part of responsible gaming.

Deposits are usually 5–15 minutes will be credited to your balance. If it takes more than 30 minutes, please:

• Check whether the transaction was successful in your payment app
• Note down your transaction ID / reference number
• Contact the support team with your transaction ID

This is usually caused by a system lag and should resolve itself shortly.

13bet does not charge any deposit fees. However, your mobile banking app (Mobile Banking, Nagad, etc.) may apply a small service charge according to their own policies. These charges are outside 13bet's control.

Minimum Withdrawal BDT 500. The standard daily maximum limit for regular members is BDT 2,00,000 and even higher limits for VIP members. Contact support for weekly and monthly limit details.

Common reasons for a withdrawal rejection:

• Bonus turnover requirement not met
• KYC verification not completed
• Payment account name does not match account name
• Security verification pending
• Daily limit reached

Contact the support team to find out the reason.

A turnover requirement means you must wager your bonus a set number of times before you can withdraw it. Example: a BDT 1,000 bonus with a 20x turnover means you need to place a total of BDT 20,000 in bets. Calculation may vary depending on the odds and game type. More details Terms & ConditionsRead more at.

You will find your personal referral code in your account. When a friend registers using your code and makes their first deposit, you will receive Referral bonus up to BDT 500 Your friend will also receive a registration bonus. There's no limit—earn more bonuses for every friend you refer.

Every Monday morning, a percentage of the previous week's total losses 5% Cashback Credited to your account automatically. Cashback carries a ×10 turnover requirement. A minimum bet of BDT 2,000 per week is required to qualify for cashback.

Live Betting means placing bets in real time while a match is in progress. Odds shift every moment based on the pace of play, the score, and the overall situation. It's more exciting than regular betting and opens up more opportunities for skilled bettors. Start Live Betting →

If a match is cancelled or postponed, generally Full bet refund is applied. However, specific rules may apply in certain cases—for example, a bet may be considered "settled" once a defined portion of the match is completed. Full terms Terms & Conditions Read.

Log in and go to the "Bingo" section. Choose a room, buy your tickets, and let the numbers roll—winners are announced automatically when a card is complete. 13bet Bingo features various jackpots and bonus prizes. View Bingo Page →

Take the following steps immediately:

• Change your password immediately
• Notify the support team and request that your account be locked
• Verify the OTP sent to your registered mobile number
• Log out of all active sessions

The 13bet team is available 24/7 and ready to help.

Yes. 13bet uses 256-bit SSL encryption. Your information is never sold or shared with third parties. All data is kept secure in accordance with our privacy policy. Read more Privacy Policy →

Yes! The 13bet app supports biometric login—both fingerprint and Face ID. Go to the app settings and enable "Biometric Login". Once set up, you can log in with just a touch next time.